HERE IS WHAT OUR CUSTOMERS HAVE TO SAY ABOUT US

  Lisa - as we celebrate our first full year in our new house I wish you...NEW contented   customers...hundreds of houses to sell...but most of all a wonderful holiday with your family and friends.   Know that your work brought us a house of much happiness...and we celebrate it every year at this time as this is when we first moved into it. 
 
Merry Christmas my dear.                                      

   - Sincerely, Jan and Bill Giroux, Peru

 
PS - And stop in some time to see the nice Adirondack room we added on the end of it.  My dreams have truly come true...thanks in many ways to you!! 

"Dear Eric and Michelle,

Kudos to you for hiring Lisa.  She was soooo patient with me!  Both you, Michelle and Eric were so pleasant ever time I saw you or spoke with you on the phone.   The way your business is conducted by you both, should be a model for others selling to the public.    I wish you much continued success!  I'm sorry I didn't get to know Mike better.  I'm sure he also represents you well."    Gratefully and Sincerely,

-Martha L.- Keeseville, NY and Pearl River, NY

Dear  Michelle, We can’t thank you enough for all your dedication and help along the way in making one of our dreams come true.  You and your staff are truly extraordinary.  Your professionalism in the building field is superb but you also treated us like we were family.  That is not an easy talk long distance either, however you always handled everything with great ease.  You are the best!

                                                                           -John and Suzanne, Connecticut (building in Lake Placid)

 "Dear Michelle,  thank you so much for the birthday gift.  I love the photo and frame.  Thank you also for the plaque at move-in.  I had noticed it in the office and always liked it.   We are loving the house! It feels more like home every day.  You and Eric made us feel like family with all the personal attention you gave us and we so appreciate it.  I thank you from the bottom of my heart!" 

 -Debbie F. Cadyville, NY

 Dear  Plattsburgh Housing Outlet, Thank you so much for all you have done for us!  We couldn’t have done it without the help of Plattsburgh Housing Outlet!  Also a special thanks to Lisa.  We appreciate the extra mile you took to get us where we are.”                                            

    -Craig and Caitlyn Dumas  

"Dear Eric, We absolutely love our new house!  Ultimately, we are completely satisfied with our experience with Plattsburgh Housing Outlet.  You, Michelle, and Lisa have treated us like friends and family throughout this process.  This level of service is a lost art in the world today--we are glad that it still exists with PHO. Especially when we have made TWO of the biggest purchases of our lives with you! 

My offer to help during an open house or in any other capacity still stands.  Erin and I owe you for all the effort you put forth to make this house happen.  We had the door shut on us many times while the economy tanked--I'm grateful that your door was always open for us and that you were willing to look for different solutions to the many issues that had arisen during our hunt for a new home.    

 The people that you work with are outstanding too.  Jody Boulrice, Richard Dumas, and Harold Way have been very honest with us and have provided a level of quality that we could not have been happier with.  They seem very proud to do what they do, and it is reflected in their work.  I would recommend them to anyone. 

If I can ever be of further service to you or assist you in anyway, please let me know.  Erin and I really appreciate everything you've done for us."                                              

  - Steve and Erin P., Port Kent, NY

 " Dear Eric and all the staff at Plattsburgh Housing I can't thank you all enough for the wonderful work you all did in helping me through the process of selecting, buying, decorating, waiting and finally installing and moving into a beautiful, fresh new home. You are a dynamic team which really lives out, in your day-to-day work, and in your mission statement which I read many times on Eric's wall. Every one of you is a credit to that statement. When I walked through the doors, I was totally intimidated by the task ahead- I did not want to buy, but had to. Over the weeks, I came to recognize one of life's precious lessons-challenges are indeed opportunities- often to meet and interact with good people, who help others, a lot. I'm glad that I went through all of this- I now have my own home, but I also had a wonderful experience with you folks. Thank you"

 - Sarah Anderson, Chazy , NY

"Dear Eric, Just wanted make an added note ( to the survey), your set up team was extremely helpful. They were very knowledgeable and were patient with all our questions. They told us step by step everything that they were doing and when it came to choice making, they consulted us and included us in everything. Very impressive and great work! You've got great people there. Don't ever let them go anywhere! Besides being very friendly, they made us feel very comfortable. They were so helpful with all her information and is great with first time buyers. I'm sure we had some stupid questions sometimes but she was always very helpful. Wayne is great. He told us everything he was doing as he went a long and was honest if we asked questions about doing certain things with the house (whether they were good ideas or bad ideas.) Your finishing crew was great too. All your crews seem to work well together. They all know what they're supposed to do and appear to enjoy their job while they work. Too many times we see a business where the staff are very professional and do their job well but don't treat their customers with that "personal" treatment. Your staff seem to treat everyone like they've known them for years. Congratulations, Eric you've got a great family there. Keep up the good work. Jeff and I would recommend Plattsburgh Housing Outlet to all our friends."

 - Jeff & Kathy Bly, Tupper Lake, NY

 "Dear Lisa, Just a little note to let you and Eric and your whole Fleetwood crew know how grateful Chuck and I are for all your time and energy given. It has been quite an experience! One we could have never gotten through without the help from everyone involved. We both thank you all from the bottom of our hearts, and will continue to spread the good word abut your great home center. Who knew that a chance stop at your place to get "ideas" for remodeling our old home would end up in a brand new home! Thanks!"

- Chuck & Ann Arno, Mineville, NY

"Dear Eric, Well, we've been in our new home for two whole years. We love it. Thank you: to you the set crew, Harold and all their men. They were just a joy to have around. Everyone knew their jobs, and it made our big move go nice and easy. Big, big thank you to Connie. She went above and beyond her job description with us. She offered so much good advice and will always be a dear friend. Again, we love our home and the help from all of you made that possible. Thank you for the welcome basket, it was appreciated. We will continue to spread the good word about Plattsburgh Housing." - Very satisfied home owners,

-Clark and Meg Duquette, Peru , NY

"Eric, I wanted to drop you a little note on my experience. From the beginning, everyone was extremely helpful. My home consultant focused on my needs and odd requests that I had made or needed to work around. She was also very supportive of my choices and not at all pushy in any way. Then with the loan process that you assisted with was very relaxing and non-worrisome. I felt as though it was a walk in the park verses a nerve racking process. I also want to that you for the assurance & delivery of the keys that Mike made the morning that I had all the utility personnel coming. Next when the crew came to set & finish the inside, they were very quick & professional. I would also like to make a special note about Wayne . He is extremely helpful, honest, & made this experience very comfortable. He definitely knows his stuff & I feel is a great asset to your company. Lastly, Mike. He did an extremely great job working with us o the process of getting the things to Fleetwood that were missing from the original order or in need of fixing. Everything Mike said was going to happen, happened & in a very quick manner. I just wanted to say think you to you and your staff, this process for me and my family was literality a dream come true & your folks made it happen for us. I know that letters like this are few and far between so I would appreciate it if you would please give credit where credit is due for those terrific people you have working for you. Thank you again and I can assure you that if/when we are in need of your services again; you will be the first we contact."

 - Samantha Trayah, Fairfax , VT