Message From The Owners
Thank you for visiting the Plattsburgh Housing Outlet website. We look forward to your visit and we aim to make your home building experience positive and seamless.
Our promise. NO HIDDEN COSTS: Plattsburgh Housing Outlet proudly lists prices in all model homes. Our up-front pricing policy ensures every family is quoted the same price. Buying a home is stressful enough without hidden costs. We feel that surprises are best left for birthdays.
Our philosophy is simple: to be transparent in our pricing, so that you know exactly what you are getting for your housing dollar.To us, a quote is more than a price on a piece of paper, so we have empowered our building consultants to offer you detailed, line– item written quotes. We want to earn your business for the right reasons, not because we tricked you into something.
OUR MISSION STATEMENT:
To provide our customers with a comprehensive, stress-free home buying experience in a professional and friendly environment by building quality affordable homes and lasting customer relationships.
Part of your decision making process when building a new home is its value. Yes, of course the cost is a factor, everyone has a budget they need to adhere to, but value goes deeper than that. Value is confidence in the company you've chosen to work with has your best interest at heart. Value is feeling comfortable your home consultant helped you design a home that will meet your needs for years to come. And value is trusting the company you purchase from will be there for you after you move in.
Your complete satisfaction is our pledge to you:
Once your home is complete, we schedule a final walk through with you before you take occupancy. This is your opportunity to meet our service manager, Mike Trombley, and make sure your home is completed to your satisfaction. A service technician is also on hand to fix any issues he can right then, or if necessary, materials will be ordered for completion at a later date.
Later if you need us, we are just a phone call away. We know that your time is important. That's why we strive to respond to your service requests quickly to complete the service on the first visit and work with your busy schedule. We believe that our warranty, like our customer service, is the best in the industry. Unlike purchasing an existing or site-built home, our comprehensive warranty removes many stresses of home ownership. If by chance a warranty problem arises, we are there to help, with courtesy, quick response and accurate service done right the first time with the right materials.